Fix payment and billing issues

Applies to editions of Google Workspace and other paid subscriptions in your Google Admin panel.

Apply this information to fix your effect if yous get a payment-related warning in your Google Admin console.

If your effect is related to a different Google service, search that product's Help Center to fix the outcome.

Video: How to set a payment upshot

How to Set a Payment Issue in Google Workspace

Step 1: Brand sure your primary payment method is valid

The most common billing problem is not having a valid primary payment method for automatic payments. If we tin can't charge your primary payment method, your business relationship gets suspended or placed in a grace period. Later you set up your primary payment method, whatever outstanding balance will be charged automatically.

If you make a transmission payment to elevator a payment failure, and so update your primary payment method, y'all might exist charged twice. If this happens, nosotros'll apply whatever leftover credit to your next payment.

  2. On the Admin console Domicile page, go to Billing and then Payment accounts.

  3. Next to your subscription, click View payment methods.

  4. View your payment methods. Verify i of them is set up to Chief, and it'southward valid.
  5. (Optional) To avoid service pause in the future, add together a backup credit card for automatic payments.

If this job didn't solve your problem, keep to pace 2.

Stride 2: Find a solution based on an alert

If step i didn't solve your problem, discover your alert beneath.

Alert Solution
Subscription suspended (complimentary trial concluded)
  • Set up Google Workspace billing
  • Set up Essentials billing
Your payments profile is currently suspended Verify your account information
Subscription has been suspended by your reseller Contact your Google reseller

Subscription suspended (grace period has expired)
Account needs a working payment method
Couldn't procedure your last payment
The business relationship is closed
Transaction declined
Transaction declined: invalid payment method
Transaction declined: low residue

 Make a payment using:
  • Your primary payment method
  • Another payment method in your billing account
  • A new payment method
If you're using an Bharat credit or debit carte du jour:
  • Troubleshoot India credit or debit cards
Card: Expired Make a payment using:
  • The same card later on yous update it
  • Another payment method in your billing business relationship
  • A new payment method
Menu: Expiring soon Update your card details
Verification in progress Verify a newly added bank account

Verify your Google Account or banking company account

Verify your Google Account

If we tin't verify your Google Account information, Google suspends your payments profile and dims the Brand a payment push button. Verify your information by filling out this grade.

Other means to fill up out the form:

  • Click Acquire More in the alarm that says your payments profile is suspended.
  • Answer to the email we sent with the subject "Of import Information Regarding Your Google Account." This email was sent to the electronic mail address of your payments primary contact for the domain associated with your Google Account.

Google Workspace or Cloud Identity support can't lift your suspension in this state of affairs. You need to fill out the account verification form. In the E-mail field of the course, enter an email accost that's listed under Payments contacts on the Billingand thenManage Settings page. Entering a different address can delay the response to your request.

Let 48 hours afterward submitting the form to receive a response.

Verify a newly added banking concern account

Earlier we tin debit a new bank business relationship, we need to verify it's really yours. This procedure and the time information technology takes depends on your location:

  • If you're in the U.Southward. or Europe outside the U.k., you verify the account past making a exam deposit.

    This process tin take up to 10 days, although information technology frequently happens much sooner. If you don't become a exam deposit after 5 days, bank check if your examination deposit failed.

  • If you're in the Uk, we can typically verify your account within an hour after yous enter valid account data in your Payment settings.

While Google is verifying your banking concern account, you lot get a "Billing verification in progress" message on your Payments page in the Admin console. If y'all're setting upwardly billing for the get-go time, your paid service won't begin until your account is verified.

Note: To ensure uninterrupted service, y'all can add a credit card to use for automatic payments until your bank account is verified. Go to Add a credit card as your principal payment method.

Fix a common warning problem

Open all   |   Shut all

Pay with a new payment method

  2. On the Admin console Dwelling page, go to Billing and then Payment accounts.

  3. At the top of the page, click Pay Now in the alert.
  4. On the Brand a payment screen, click the Downwardly arrow "" and choose an option.
    Depending on your land/region, you might have 2 or more options to choose from, such as:
    • Add new credit or debit card
    • Add a banking concern account

    Go to Payment options in my country.

  5. Enter your account or bill of fare information.
  6. Click the Verify button if it displays.
  7. Click Make A Payment.
  8. (Optional) Check the box to use this payment method for future recurring payments.
    This option sets the new banking company account or credit carte every bit your primary payment method.
  9. Review the payment details, then click Ostend and then Got It.
    If yous added a bank account as your primary payment method, it might take a few days for your payment to get through.

Update an expired carte du jour

Follow these steps to update an expired primary payment method and and so use information technology to make a payment.

To update an expired credit card that isn't your principal payment method, instead follow the steps in Update your carte details.

  2. On the Admin console Home page, get to Billing and then Payment accounts.

  3. At the elevation of the page, click Update in the alert.
  4. On the Make a payment screen, update the menu expiration date and security code (CVC or CVV).
  5. Click Brand A Payment.
  6. Review the payment details, and then click Confirm and then Got It.

Update your card details

Follow these steps if your credit menu:

  • Is expiring soon, but hasn't yet
  • Has expired, only isn't your primary payment method

If your card has expired and it's your primary payment method, instead follow the steps in Update an expired card.

If a credit card in your billing account is about to expire, update the card'south expiration date in your Admin console. If its CVC or CVV number changes, update information technology besides. Otherwise, nosotros won't be able to charge your bill of fare, putting your service at risk of break.

Note: On the screen where you update your card's expiration date, you lot can likewise update the cardholder name or the card's billing accost.

  2. On the Admin console Home page, go to Billing and then Payment accounts.

  3. Adjacent to your subscription, click View payment methods.

  4. Next to the credit card you desire to update, click Set.
  5. Update the carte information and relieve your changes.

Carte number inverse?

If and then, you tin can't change the number on the screen where you edit the details. Instead, add together it as a new card. So remove the one-time menu from your business relationship. Go to Remove a payment method.

I get an error message when making a payment

If yous get an error when you try to make a payment in the Admin console, get to Billing mistake letters.

I'yard still having issues after making a payment

If you made a payment, but you lot were charged twice or your account still isn't active, go to Troubleshoot issues afterwards making a payment.

Related topics

  • Change which payment method to use
  • View and understand transactions
  • Cancel Google Workspace

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